We use a vegetable-tanned, full grain Vachetta leather for all of our products. All of our leather hides are produced by Tuscany-based leather tannery Artigiano del Cuoio which has worked leather for almost a century.
You can find more information about the leather we use here on our blog article.
Working with small factories means we can only produce a limited quantity of items each time. We like to do this to ensure the best quality bags are created for each production and so we can perform regular checks and visit our factories more often.
This structure means that we often sell out of our products before the next production is ready. Therefore we like to offer customers the chance to pre-order products before they are in stock.
When you pre-order a product you will be given a 10% discount and a "ships by" date for the order. Your product will not ship straight away, it will be dispatched as soon as it is in stock in our warehouse. We will keep you up to date of any changes to your "ships by" date.
In general you can only buy Carl Friedrik directly from us. We might have partnerships with other sites where you can order Carl Friedrik – these are 'dropship' partners, where they in turn place their order with us.
In short, availability of our products is always what is shown on our site.
Once your order has been dispatched you will receive an email confirmation with the tracking link for your order. If you do not receive the tracking link or have any problems with the tracking please contact our customer service at email@example.com
Please be patient with your tracking link as some services can be delayed in syncing the correct information and some services do not get scanned at every stage. The express service option provides the best and fastest tracking services.
Once you’ve placed your order, you will see a confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. You will receive a second email to let you know that your order has been shipped.
You can choose the shipping country at the checkout page. There is a flag in the top right corner on the main page of the website, please use this to select the billing country. The shipping country can be different to the billing country.
The payment methods we accept are specific to the billing country. You can order in all major global and local payment methods. It is best to have a look at the checkout to see what we offer for your country.
The discounts are applied at checkout so make sure you go all the way to the checkout to see if the code has been applied. You can add discount codes on the checkout page however you cannot use more than one discount at a time.
If you are applying your discount code and it is still not working please contact our customer service at firstname.lastname@example.org for assistance.
For a lot of countries we will cover the cost of import customs and duties for you. If you are in one of these countries you will see the following notice on the checkout page: "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery."
For other countries we allow you the option at checkout to pre-pay the customs and duties applicable to your order. This means you will not have to pay any extra on delivery of the items.
Please note that import customs and duties are country specific and are not controlled by Carl Friedrik. If you are unsure about the import duty regulations in your country we suggest you research this so that you are not surprised by any additional charges.
We offer a lifetime warranty covering repairs or replacements for functional damages.
This means if there's a functional damage which prevents you using the product, we will fix it for you. This includes all stitching, zips, metalwork, and handles. We do not cover related costs, such as shipping. We’ll assess the item and contact you to agree the most appropriate resolution. Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.